3DQue Software User Guide

Last Updated Oct 15, 2021.

3DQue software is designed to work seamlessly with hardware to help you manage your prints and make the most of your printer automation. If you run into a problem that isn't listed on this page, please feel free to contact us at support@3dque.com, our Discord channel, or submit a bug report here.

Printer Overview

Printer Overview Tab

1. View Printer Name and Printer Status. Statuses include: Idle, Heating, Printing, Resetting, Suspended, Suspend in Progress, Attention- Cooldown Failed, Attention- Printer Connection Lost, Attention- Filament Out (Prusa Only). See more on how to resolve attention required cases.

2. View print job progress. You will be able to see the name of the file currently printing, how many quantities of your job has been completed, and the progress of your current quantity.

3. Suspend and unsuspend printer. Suspend will prevent your printer from taking any jobs after it is finished with the current one. You may also unsuspend at any time.

4. Abort job. Abort the print job, including all remaining quantities. The job will be cleared and the printer will be suspended.

5. View Printer uptime. This shows how long your printer has been on and connected to Quinly.

6. View and set Hotend Temperature. You may view the current hotend temperature, or input a new temperature and hit set.

7. View and set Bed Temperature. You may view the current hotend temperature, or input a new temperature and hit set.

8. View your camera livestream. If you have chosen to connect a Pi Cam or Webcam to your Raspberry Pi, the camera livestream will show up here. To connect a camera, plug the camera into your RPi before you boot up the RPi on first start.


GCode Console Tab

1. View printer log. This includes any responses from the printer as well as temperature updates.

2. Manually enter a gcode command. Note: Commands are case sensitive, ie. g28 will not work, but G28 will.

Settings Tab

1. Change printer name. You may input your new printer name and hit save. Note: There may be a slight delay in setting the name if your printer is running a print.

2. View Printer uptime. This shows how long your printer has been on and connected to Quinly.

3. Reset printer name. Reset your printer name to default.


Upload Files, Next in Queue, Completed Jobs

1. Upload Files. This will bring you to the files page and open up a dialogue, allowing you to upload multiple gcode files. Note: Currently only .gcode files are accepted. Files uploaded through this will end up in All Files.

2. Next in Queue- view the jobs that are coming up next. Clicking View/Edit will lead you to the Queue page.

3. View Completed Jobs. This shows all the jobs completed for the last 7 days.

Queue Page

1.Select job(s). You can select multiple jobs to manage.

2.Add files to queue. This button will take you to the Files Page where files can be added to queue.

3.Delete job from queue. Job can also be deleted by selecting the three dots on the right hand side of each row.

4.View current job progress. Find the progress, quantity, release temperature

5.Quick access to the Printer Overview Page.

Files Page

Manage Folders

1. Add new folder. An untitled folder will show, input your folder name and hit enter to save folder.

2. Rename folder. Click on the three dots next to a folder to find the rename button. Input your new folder name and hit enter to save.

3. Delete folder. Click on the three dots next to a folder to find the delete button. Deleting a folder will not delete the files in the folder. See Manage Files, for more information on deleting files.

Manage Files

1. Select a folder. Find files within a folder by selecting the folder.

2. Select file(s). Select multiple files to perform the same operation.

3. Delete file(s). Delete multiple files at the same time. Note: this will delete the file from every folder.

4. Remove file(s) from folder. Remove multiple files at the same time. This will not delete the file.

5. Download file(s). Download original gcode files from Quinly.

6. Upload file(s) directly to folder. If you have a specific folder selected (ie. not in All Files view), it will upload the file directly to this folder. You will still be able to see the file in All Files.

7. Favourite a file. A favourited file will show up in the Favourites folder on the side panel.

8. Download, delete, remove file from folder for an individual file. Click the three dots at the right hand side of the file to view the mini menu.

Move and Copy Files

1. Select file(s) to move or copy. You can select multiple files to move if they are going to the same folder.

2. Move and Copy button.

3. Choose the location you want to move your files to.

4. Select this option if you want to COPY the files instead of move. In this case, the file will be in the current location as well as the new location. You may select several folders to copy your files to.

Add Files to Queue

1. Toggle or type in new release temperature globally. This will change the release temperature of every job selected in the list. The release temperature is the temperature the job resets and removes the print at.

2. Set release temperature as default. This will set the temperature as default from now on. All your future jobs will hold the value.

3.Toggle or type in the quantity needed for each file.

4.Individually change the release temperature for each file uploaded.

Tip: Select your files in the order you want them to be added to the queue.

Attention Statuses

There may be cases where a job or the printer needs your attention, in which case the printer status tag will be red.

Cooling Failed

If your printer goes into this state, this means the job did not cooldown along the parameters set for the printers. ie. It was not able to reach the cooldown temperature in the time frame set and the bed cannot be automatically reset. In this case the printer must be manually reset. 


  1. Power down the Raspberry Pi.
  2. Power down the printer and wait for the bed to completely cool. 
  3. Remove part once the printer has cooled. 
  4. Power on the printer. 
  5. Reboot your Raspberry Pi.
  6. On startup, your printer will be suspended, please unsuspend to start printing the next job in the queue.


Note: Please DO NOT use any scrapers to remove the part from the bed, as it may damage the bed causing bad adhesion. 

Printer Connection Lost

This means that the printer is no longer communicating with the Raspberry Pi. To clear this: 

  1. Ensure that your cables are connected and snug. 
  2. Power off the Raspberry Pi.
  3. Power off the printer. 
  4. Clear any parts that may remain on the printer once cooled.
  5. Power on printer.
  6. Reboot Raspberry Pi.

Filament Out - PRUSA Only

This state is the same as Prusa's original Filament Out. The status should be removed and the print resumed when the filament is replaced.

Troubleshooting

For a more complete list of potential problems, please visit the Troubleshooting page.

Nothing is being displayed on my monitor when I plug in my Raspberry Pi. (Only for accessing directly on the Raspberry Pi. )

When you first set up your pi and connecting it to your printer and monitor:

  1. Ensure your HDMI cables are plugged in correctly and they are snug.
  2. Ensure that your Raspberry Pi image was flashed correctly, following the instructions from raspberrypi.org.  
  3. Ensure that all your cables are plugged in before booting the Raspberry Pi (ie. connecting it to a power source. You may have to unplug the power cable and plug it in again. 


The software shows that my print job is “Printing”, yet my printer is not actually printing. 

  1. Check that the printer is not in the “Heating” or “Resetting” statuses. If it is not in those two statuses, proceed to Step 2. 
  2. In the case that it is shown as printing, but the printer is ‘frozen’, it may mean that the connection has been lost or broken briefly. 
  3. To remedy, turn off the Raspberry Pi followed by the printer. 
  4. Wait for the part to cool and safely remove the part, if applicable. 
  5. Restart the printer then turn on the Raspberry Pi. 


I submitted a job, but nothing is being printed, the printer is shown as idle.

  1. Ensure that the printer is connected properly to the printer.
  2. To check, take a look at the hotend and bed temperatures displayed on Quinly. It should reflect what is shown on the printer LCD. 
  3. If not, power off the pi and reboot the printer and power on the Raspberry Pi and check cables are connected snugly. 
  4. If this is still occurring after reboot, please reach out to us on Discord, or email us at support@3dque.com.


I hit the abort button, but the job is still printing. 

The printer will continue to finish the commands it received before the abort button was hit. For example, if the printer is heating up, it will only abort after it finishes heating. Wait a few more minutes and the printer should stop printing. 


An unfinished job has disappeared from the queue. 

This means the job has failed or has been aborted. When a job cannot be completed, due to cooldown failure, or printer connection problems, it will be marked as failed and removed from the queue.

Question not answered here? Send us an email at support@3dque.com or reach out our Community Discord channel.


Best Practices

Changing Filament

To change the filament, we recommend doing so while the printer is in the heating stage of a job, or while the printer is idle or suspended. While idle or suspended, you can always manually update the hotend temperature under ‘Settings’ in the Printer Console.